Two agencies can quote for the same visa and offer very different services. One might check your documents and tell you what to upload. Another might also coordinate with your sponsor and help you respond if Immigration asks for more information. If both quotes simply say “visa processing,” the price alone tells you very little.

Before hiring a visa application agency in Jakarta, ask both providers to quote for the same visa category and spell out where their work begins and ends.

Make sure both quotes cover the same application

Give each agency the same short description: who is applying, what they will do in Indonesia, when they plan to arrive, and whether a company or family member is involved. Ask which visa category the quote assumes and why it fits. Indonesian Immigration classifies visas according to the purpose of the visit, so two quotes for the same trip may still be based on different applications. Indonesian Immigration’s visa classification guide.

For example, if a colleague is coming to Jakarta for supplier meetings, one quote might cover a single visit while another assumes several trips over the coming year. Comparing the totals before clarifying that difference can lead you to choose a service that does not suit your travel plans.

Ask what is included in the price

Request a written breakdown of government charges, the agency’s professional fee, and any third-party costs. Indonesian Immigration publishes official tariffs by service. Ask which government charge applies to your case, who pays it, and whether you will receive the official payment record. If translation, legalisation, or courier work is listed as an extra, ask when it would be needed and whether the agency will confirm the cost with you first. Official immigration fee schedule.

Pay particular attention to phrases like full assistance. Does that mean a review of documents before filing, or does it also include help with corrections and follow-up? A lower quote may be the better choice if you only need a second pair of eyes. If your sponsor needs help preparing letters or responding to requests, ask for that work to be listed before you decide.

Find out who handles the file after submission

Ask who will submit the application, who will receive official notices, and whether you or your sponsor will get the application reference number. Then ask what happens if Immigration requests another document, your travel dates change, or the case needs a fresh application. A useful quote explains which follow-up is included and which work would be billed separately.

Here is a message you can send to either provider:

Could you confirm the visa category you are quoting for, separate the government fee from your service charges, and tell me who will submit the application? Please also explain what is included if Immigration asks for additional documents or if we need to apply again.

Discuss your application with Devisa Global Services

If you are comparing providers for a business, work, or family visa, Devisa Global Services can help you understand the proposed application route and where document support may be useful. Explore our visa application services or speak with a Devisa visa consultant in Jakarta on WhatsApp. Start with your purpose of stay, intended dates, and the kind of help you need. You do not need to send your passport in the first message.

Devisa Global Services is an independent private consultancy. The relevant authorities assess applications and issue visas.